Refund Policy.
​At Health Been, we strive to provide the freshest and highest quality meals. Since our products are fresh and perishable, we follow a specific policy regarding cancellations and refunds.

1.Eligibility for Refunds
​We offer a full or partial refund (or a replacement) in the following cases:
​Wrong Order: If you received an item different from what you ordered.
​Damaged Packaging: If the packaging was tampered with or leaked during delivery.
​Quality Issues: If there is a genuine concern regarding the freshness of the ingredients (subject to verification).
​Missing Items: If an item from your prepaid order was not delivered.
​2. Non-Refundable Situations
​Refunds will not be provided in the following cases:
​Incorrect delivery address provided by the customer.
​Customer unavailable to pick up the call or receive the order at the time of delivery.
​Issues reported more than 2 hours after delivery (due to the perishable nature of the food).
​3. Refund Process
​To request a refund, please contact us through the "Help" section of the app or WhatsApp us a photo of the issue.
​Once approved, the refund will be processed to your original payment method (Bank Account/UPI) within 5-7 business days.
​4. Delivery Delays
​While we aim for lightning-fast delivery within our 9km radius, occasionally traffic or weather may cause delays. Refunds are not typically provided for minor delays, but we may offer a discount coupon for your next order as a gesture of goodwill.
​Summary for Customer Support (Quick View):
​"We want you to be 100% happy with your meal. If something isn't right, let us know within 2 hours of delivery, and we will make it right through a replacement or a refund."
​Note: Since you handle self-delivery, you have more control over this. If a customer is unhappy, offering a free replacement on their next order is often better for business than a cash refund!